Xiaomi India — Mi Max 32Gb Mobile

Address:	Bangalore, Karnataka, 400004
Website:	mi.com/in

This with reference to a defective MI Max handset received on 25th August, 2016.
Invoice No:[protected]
Invoice Date: 23 August 2016
Order No: [protected]

My request no[protected] has been approved by Mi.com on[protected]For which
I received an email for a replacement for a defective Mi Max 32Gb and a reverse
courier pickup was
to be arranged by Xiaomi for a Mi Max purchased from their official website on
23rd August, 2016. I haven't received any call from your side for a pickup yet.
Kindly arrange for the pickup at the earliest and please call at landline nos
provided. Since I have received the product, I haven't been able to use it for
1 day also, and been trying to get in touch with the customer care for the
defective piece to be exchanged has taken more than 15 days.

I have sent 4 emails, chatted more than 20 times on the chat box, called more
than 25 times and there is no response from their side at all and their static
reply is "Your request has been escalated.

All mi needs to do is to send an email to Bluedart Courier for a reverse pick-up
so that a token no is generated internally, bluedart will give you a call only once
and if you miss it, you have to send it on your own, for which the cost is rs. 1300.00
from Mumbai to bangalore.

One month warranty of on Mi Max handset & Mi Protect has been wasted and
therefore, I would like them to extend my warranty for the product and
Mi protect for an extra month or whatsoever time till I receive a new mobile,
as a special case. Even after repeated attempts at getting in touch with the
customer support team they are unable to process this request.

Kindly look into this on priority basis and expedite the process. Kindly get a
pick up arranged at their earliest possible convenience or it they cannot do this
kindly arrange for a refund.