Xiaomi India — MI MAX MOBILE not working and no action on replacement for 10 days

Address:	560043
Website:	www.mi.com/in/mimax

Hi,

I bought a Mi Max mobile on line and its just waste of money and wasting my time and energy.

Back btns not working properly and I need restart mobile so much time in a day. Yday on side volume btn also started to have trouble.

No incoming call also not getting and this is too much from MI.

Complaint number as below:-
[protected] dtd 6th sept 2016. No call rcvd still and I called customer care teb times and no use at all. Waste customer care.
See screen shot of fail report and trouble time screen.
Another Complaint [protected]. No action.
Looking immediate action and give back my money without anymore delay.

Purchase Bill copy attached.
Test failure report attached - test as told by customer care.

Thanks & regards
Carneve
mob- [protected]
E-mail- [protected]@hotmail.com
=================================================

Email communications as below conversation..

-------- Original message --------
From: Carneve Rose Thomas
Date: 15/09/2016 9:30 AM (GMT+05:30)
To: [protected]@mailsy.custhelp.com
Subject: Re: Re:Replacement for back key [Incident:[protected]]

Reminder -6

Sent from Samsung Mobile

-------- Original message --------
From: Carneve Rose Thomas
Date: 10/09/2016 11:44 AM (GMT+05:30)
To: [protected]@mailsy.custhelp.com
Subject: Re: Re:Replacement for back key [Incident:[protected]]

REMINDER--

WHAT IS HAPPENING ???
HOW MANY DAYS TO PICK UP?

NOW INCOMING CALL ALSO NOT RECEIVING..
HORRIBLE PHONE...

Thanks & regards
Carneve

________________________________________
From: Carneve Rose Thomas
Sent: Friday, September 9, 2016 7:34 AM
To: [protected]@mailsy.custhelp.com
Subject: Re: Re:Replacement for back key [Incident:[protected]]

REMINDER--

WHY IT TAKES SO MUCH TIME TO CLEAR THE ISSUES...???
SUCH A SLOW SYSTEM...

REVERT BACK ON MOBILE REPLACEMENT OR MONEY BACK
ALSO REVERT BACK ON MY SCREEN GUARD

hi.
take it and clear it fast.

also my mobile is attached with screen guard glass which is costing rs.600 and either fux the same in replacement mobile it pay back rs.600 to me.

when this will be picked???

Thanks & regards
Carneve
Sent from my Mi phone

Thanks & regards
Carneve

________________________________________
From: Carneve Rose Thomas
Sent: Thursday, September 8, 2016 1:55 PM
To: [protected]@mailsy.custhelp.com
Subject: Re:Replacement for back key [Incident:[protected]]

Reminder...

Thanks & regards
Carneve
Sent from my Mi phone
On Carneve Rose Thomas, 08-Sep-2016 12:29 PM wrote:
awaiting reply and action plan immlty

Hi,

I bought a Mi Max mobile on line and its just waste of money and wasting my time and energy.

Back btns not working properly and I need restar mobile so much time in a day. Yday on side volume btn also started to have trouble.

Complaint number as below:-

[protected] dtd 6th sept 2016. No call rcvd still and I called customer care teb times and no use at all. Waste customer care.

See screen shot of fail report and trouble time screen.

Another Complaint [protected]. No action.

Looking immediate action and give back my money without anymore delay.

Thanks & regards

Carneve

Sent from my Mi phone

Thanks & regards
Carneve
Sent from my Mi phone
On Carneve Rose Thomas, 08-Sep-2016 11:43 AM wrote:
hi.
take it and clear it fast.

also my mobile is attached with screen guard glass which is costing rs.600 and either fux the same in replacement mobile it pay back rs.600 to me.

when this will be picked???

Thanks & regards
Carneve
Sent from my Mi phone
On Xiaomi India Customer Services, 08-Sep-2016 10:57 AM wrote:


Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Subject
Replacement for back key

Response By Email (Chetan) (09/08/2016 10:57 AM)
Hi

Greetings from Mi India Customer Support. My Name is Chetan

I value your concern and as been discussed over call would like to inform you that we have all the necessary details of your's, so i am forwarding the concern to our logistic partner for the pickup of your device.
I would also like to inform you that the reverse pick up will be attempted only once from our side and if the attempt is failed, so the cost of sending product to the warehouse is to be bared by you. So I would request you to follow the below mentioned procedure to replace the device.:-

• Please pack the product in the original box with the all the accessories or else it will not be considered for RVP (Reverse Pick and drop) .
• The invoice needs to be kept inside the Box.
• Please mention the amount value of your product as INR 4900/- on the box, since the device is defective now.
• Mention the warehouse address over the box.

Warehouse Address :
Xiaomi Logistics, C/O DHL Supply Chain Pvt. Ltd, Plot Nos. 193-197, 254-258, 137, 248-249 Jigani Link Road, Bommasandra Industrial Area, Bangalore 562106, Karnataka.

Once the device reaches our warehouse then it will take 5-7 working days for the replacement.


I am sure that above information is helpful.
If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further

Sincerely,
Chetan
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]

Question Reference #[protected]
• Date Created: 09/06/2016 01:25 PM
• Date Last Updated: 09/08/2016 10:57 AM
• Status: Escalated