Xiaomi India — Mi note 3 gold 32gb

Address:	711102
Website:	en.miui.com/thread-383965-1-1.html

I am writing this email to tell you about xiaomi's post sells service in india. Customers who have bought xiaomi's products are very unhappy.

I bought mi note 3 gold, 32 gb through flipkart. Within few months o[censored]se the device started giving trouble. Device was heating too much and frequently restarting. I went to service center to resolve the issue, address: infinity benchmark ground floor, gp block, sector v, salt lake city, kolkata, west bengal 700091. They took 3 days to identify that it is a mother board issue, also i had to visit to know this is a mother board issue nobody from the service center called up to let me know!!! They told me that it will take 1-2 weeks to replace the mother board. Within this 2 weeks i visited the service center to know the status but every time they told me to wait few weeks!!! After 1 month they told me that they are not receiving parts from xiomi and showed old phones, which are there since 2-3 months, they told me that it might take 2-3 months to get my phone back!!!. At the first time they did not give me the job sheet number. I got the job sheet number which is a global complain number after 4th visit!!! My jobsheet number is wxin[protected].

After one and half month, i received a call from abhisek [protected], he claims that he is a customer support person from mi team who looks after the long holding cases!!! He asked the job sheet number, i was surprised that you have my phone number but not the job sheet number!!! He told that he is looking after the case and soon he will respond. But no response till date!!!

My phone is with the customer care unit for last 51 days, so i cannot use my phone as well as i lost 51 days of warranty!!! What a poor service a company can provide!!! Shame!!!

Do you think with this kind of service you are going to survive in india. People have started complaining about your post sells service on social media. Will it good for your goodwill? You are comparing your phone spaces with iphone and other prime brands!!! Hell!!! My friend has iphone 5s and it was getting heat so within 2 days they replaced the instrument meaning to say, when you want to establish brand your after sales must be strong. But your behavior is same as chinese product image use and throw and considering and comparing xiaomi as premium brand.

You launched your products in india before 4 months and you sold millions of phones. If ~5% of product need hardware service, don’t you have enough parts in india? I think you can do better calculation about how much parts you should have in india. What kind of product you are selling though in warranty, you do not have parts or sla. After warranty can’t think of support.

Final say is pathetic call center…. When i call mi call center, they never gave me proper response always need to speak to supervisor or manager to get the some response and they always ask about my problem like what is issue in my phone? Did you visit mi service center? Etc. The physical customer support center has pathetic approach towards the customers, the executives know that they cannot solve problems. Lost the hope that someone will help.

So guys, in short, i wrote this email because i need to get my mi note 3 phone back in working condition. If they do not have mother board parts then replace with new phone, also want the warranty days back or extended. If xiaomi will not solve my problem, i have to think about some legal way.

Anindya