Xiaomi India — mi note 4 mobile charging issue and misleading service center staff

Address:	411017
Website:	www.mi.com

Hi,

I had purchased mi redmi note-4 through flipkart last month only and started to face charging issue and usb connectivity issue for data transfer. Today as on 22.072.2017, i visited my nearest mi service centre (Vision tech enterprises, pimpri, pune) to show the problem.

After one hour, the executive firstly told that there is liquid damage and it will cost inr 660. When i confirmed them that there is no such issue, they abruptly said that motherboard is damaged and i need to pay 90% of the mobile cost without any basis and about inr 660 was told mistakenly.

They did a lot of argument and they did not repair the mobile and asked me for inr 170 for mobile inspection which i refused to pay.

The same matter they told maximum of customers in front of me.

Later they uploaded some status at their end and i got the message for xiaomi as ‘dear mi customer, your device inspection now has been completed as out of warranty. Please reach out to service center for further details. Thank you.’

When i returned home and kept the mobile in charging, it was behaving more abnormal than earlier.

The response and the money making habit of the executives needs to be taken as serious matter.

I need the replacement of my mobile now and want serious action against these kind of fraud customer services agencies and staff. I have attached the scan copy of the service request slips customer copy and service center copy which clearly demostrate about the corruption.

My purchased mobile details as below.

Flipkart invoice of order - od[protected]

Mobile ime : [protected]
[protected]

Thanks,

Sujit kumar prasad
[protected]
[protected]