Xiaomi India — Mi Pad From MI STORE with BROKEN SEAL : COMPLAINT NO.[protected] [Incident:[protected]]

Address:Pune, Maharashtra, 411057
Website:www.mi.com/in/index.html

I have ordered a mi pad 16 GB from MI Store using Cash on Delivery option.

When I opened the pack, I noticed that box seal is broken and clearly it was fixed so that it should look as fresh box (printed alphabets on seal are not teared but sticker was).

I haven’t opened the box after that.

Product from MI Store seems as fake or refurbished as seal it broken and packaging is poor.

I have taken snapshot of received product, please find attached photos of delivered product.

I have paid 11, 000 rs. Now I am worried.

No replacement is done after 20 days.

Request you to please take necessary action.

COMPLAINT NO.[protected]
Incident Id:[protected]
Complaint in Mi Community: http://c.mi.com/in/thread[protected].html
MiUi Forum: http://en.miui.com/thread[protected].html

Consumer details:
Name : Pankaj Malviya
Mobile No.: +91 [protected]
mail Id : [protected]@gmail.com
+3 photos
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Sep 08, 2016
Updated by pankajmalviya04
After 21 days there is no proper response.

There is always a same line from every customer care representative "we have escalated you complaint to concern team they will call you back in 24 HRS." but their 24 hrs never end.
Sep 09, 2016
Updated by pankajmalviya04
NO REPLY AFTER 22 DAYS
Sep 13, 2016
Updated by pankajmalviya04
NO PROPER REPLY AFTER 26 DAYS
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