Xiaomi India — mi redmi 7a call hold issue

Address:Ratlam, Madhya Pradesh, 457001

I purchsied new redmi 7a mobile. When we doing call it's automatically on hold.
I visited many times in local support they do format but it's not resolved. I have 2 3 service record and complaint no. But it's not resolved.
Local service center move to online support and online support move to local service support.
Imei/serial no:- [protected]
Kindly replace device.
+4 photos
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I've orderd first time from aliexpress. But my parcel is stucked in kolkata foreign lcao from 14 january. No update from last 6 days. It's not reached to delhi

My tracking id: RB[protected]SG
Please release my order
Thanks full to you

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