[Resolved]  Xiaomi India — Mi redmi note 3 32gb

Address:	Bangalore, Karnataka, 147003
Website:	www.mi.com

I have bought Redmi Note 3 32 GB from MI.com My order number [protected]. On[protected] I have started using this phone and on[protected] phone got switched off. On[protected] I visited service centre in karnal. they people told me might be some software issue. tommorrow they will give my phone. On[protected] they people told me in this phone no software issue, motherboard need to be replaced and it will take 15 days time. then I send mail to MI for replace my phone. From MI, they revert me back and told me service centre people handle this case. they will esclate this matter to concerned team for early resolution. On[protected] I visited again MI service centre and they people told my come after 2 months because company doesn't have spares parts available in india. After that I sent mail to MI india. Till date they people didn't reply on my mail. earlier they people respond very quickly. VERY POOR SERVICE. IF COMPANY DOESN'T HAVE SPARES PARTS FOR REPAIR THEN WHY MI SELL PHONE IN THE MARKET. I will paste Mail conversation between me and MI. Please help me to resolve my problem. I request to MI either they give my phone or replace my phone.

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Subject
Redmi note 3 order no [protected]

Response By Email (Naga) (08/30/2016 09:40 AM)
Hello Jagjeet,

Welcome back to Mi India customer support. Thanks for writing back to us.

I apologize for the inconvenience caused to you. I would like to inform you that I am escalating the issue to concerned team and they will revert you back with an update. I request you to kindly wait for some time. I appreciate your patience.

Thanks for being a valued customer. Have a great day.

Sincerely,
Naga
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]
Customer By Service Email (Jagjeet singh) (08/29/2016 10:34 PM)
Dear Naga,

Thanks for your quick response. Please check given below details you required

Name : Jagjeet Singh
Number : [protected]
Alternate contact no: [protected]
E-mail Id : [protected]@gmail.com
Job sheet number: WXIN[protected]
Device : Redmi Note 3 Silver colour 32 GB
Purchased from : Rocket kommerce llp( Through MI Website)
IMEI Number: [protected]
Name of service center: Tara Tele & Mobile
Address of service center: Shop No.35 Mela ram School Market, Karnal
Reason: Phone automatically switched off
Statement of service center: issue in mother board
Pending parts: Mother Board
Snapshot of Jobsheet: Attached in this mail
Submission Date: 22-August-2016

Regards
Jagjeet Singh

On Sat, Aug 27, 2016 at 6:12 PM, Xiaomi India Customer Services wrote:

Response By Email (Naga) (08/27/2016 06:12 PM)
Hello Jagjeet,

Welcome back to Mi India customer support. Thanks for writing back to us.

I request you to send us below mentioned details so that I can escalate this issue to the concerned department for proper handling:

Name :
Number :
Alternate contact no:
E-mail Id :
Job sheet number:
Device :
Purchased from :
IMEI Number:
Name of service center:
Address of service center:
Reason:
Statement of service center:
Pending parts:
Snapshot of Jobsheet:
Submission Date:

Thanks for being a valued customer. Have a great day.

Sincerely,
Naga
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]

Customer By Service Email (Jagjeet singh) (08/27/2016 10:40 AM)
Dear Naga,

Please tell me for changing mother board your service Centre need 30 days. Is this your service. How can I manage 30 days without phone.
Firstly MI used low quality material in phone. After using 4 days MI phone needs to replace the mother board after that MI service Centre need 30 days to replace the mother board. Never expect this type of service from MI. If you continue this type of service. I will never recommend to anybody for buying MI.

Regards
Jagjeet Singh
[protected]

On 23-Aug-2016 6:16 pm, "Xiaomi India Customer Services" wrote:
Response By Email (Naga) (08/23/2016 06:16 PM)
Hello Jagjeet,

Welcome back to Mi India customer support. Thanks for writing back to us.

Thanks for sharing the snapshot of the jobsheet. I suggest you to kindly co-ordinate with the service center as they are authorized and trained experts they will not misguide you. I request your kind co-operation in this regards.

Thanks for being a valued customer. Have a great day.

Sincerely,
Naga
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]

Customer By Service Email (Jagjeet singh) (08/23/2016 04:52 PM)
Dear Naga,

Thnx for your reply.

Please find attached job sheet. Replacement is important for me because this handset I gave to my sister as a gift and after using 4 days this problem comes. Now I am not in a condition to tell her, your new phone mother board is not working.
Please try to resolve my problem.

Regards
Jagjeet
[protected]

Response By Email (Naga) (08/23/2016 04:21 PM)
Hello Jagjeet,

Greetings from Mi India Customer support. My name is Naga.

I understand your concern that you want to replacement for your device. I know how important it is for you. I will help you to resolve this.

I request you to kindly share us the snapshot of the Jobsheet copy. So that, I can assist you better.

Awaiting for your response.

Thanks for being a valued customer. Have a great day.

Sincerely,
Naga
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]
Customer By Service Email (Jagjeet singh) (08/23/2016 02:49 PM)
I bought one MI redmi note 3 silver 32gb. My invoice date 21 Jun 2016. My order number is [protected].

I activate this set on 14 August 2016 and on 19 August 2016 mobile switched off automatically and one error is showing mi handset and charger pin.

On 22 August I visited your call Centre regarding this issue. They people told me might be software issue. But on 23 August they people told me need to be replaced the mother board and it will take 30 days. I used this set only for 4 days. This type of service not expected from MI.
I request you to kindly replace my handset.

Regards
Jappreet Singh
[protected]

Question Reference #[protected]
Date Created: 08/23/2016 02:49 PM
Date Last Updated: 08/30/2016 09:40 AM
Status: Escalated
[---001:004643:59459---]

Jagjeet singh
Sep 1 (6 days ago)

to Xiaomi
Dear Naga,

Today I visited your service centre. They people told me it will take minimum 60 days. Earlier they told me it will take 20 to 30 days.

They told me due to non availability of parts with the company, it will take time. So many customers suffered due to non availability of the parts with the company.

Please tell me one thing, if company has non availability of the parts then why they sell mobile phone in the market.

Please confirm me exact date when I will get my handset. I will not wait for two months.

Regards
Jagjeet Singh

Jagjeet singh
Sep 2 (5 days ago)

to Xiaomi
Dear Naga,

I am waiting for your reply.

Regards
Jagjeet Singh

Jagjeet singh
Sep 5 (2 days ago)

to Xiaomi
Dear Team,

I am waiting for your reply. Till date I am not receiving any answer from your side.
What can I understand from this.
Earlier very quick response came from your side.

If You people not able to give answer then provide me your senior mail ID.

VERY POOR SERVICE. NEVER EXPECT FROM MI.

I will wait for today only. Otherwise I will take necessary action against MI.

Regards
Jagjeet Singh