Xiaomi India — Mi4 16gb white

Address:	Mumbai City, Maharashtra, 400043
Website:	www.surpluss.in

I have place an order on[protected] which order no. is[protected]. i have received a faulty phone on[protected]. after that i make a complain in [protected]@surpluss.in on[protected]. after 3-4 day they take the faulty phone back on[protected] through bludart courier which way bill no. is [protected]. after taking back the phone they send me a another phone on[protected] which replacement order no. is[protected]. this phone is also a faulty product.after that i make a complain again in [protected]@surpluss.in, they told me that please go in mi store and collect a job sheet after that we will help you . i went in mi store on[protected] and take a job sheet from mi store and email it to [protected]@surpluss.in, mi service center people said that the IMEI no. of the phone is not registered in the record of mi store.i told to surpluss.in regarding this issue, but they told thao they need a jobsheet for further help, i went in mi store again on 2.11.2015 for a job sheet, but they said that they can not provide a job sheet for a non registered IMEI phone . i told this story to [protected]@surpluss.in but they did not give any reply . please solve my problem as soon as possible . thanks