Xiaomi India — Mi4i - Facing problem and issues since i bought the set

Address:

Mumbai City, Maharashtra

I got this Mobile as a gift and the same was purchased from Flipkart.From binging itself the experience was bad 1. Delivery Issue My sister made a special request to deliver the mobile max by 15th and was even ready to pay the extra delivery charges but the same was not taken care nor considered. Mobile was delivered at the location in an unknown hands without any prior information. 2. No support from Flipkart On 16th August I tried registering a complain but there was a continuous error due to which the complaint was not registered . So I tried it again the very next day (17th August 2015 ) and it was delivered. As i didn’t received a positive response from them so called the customer care of FILPKART immediately and they informed that the return policy got over yesterday and they will not support. 3. Network Issue In remote location / on roaming the network reflect dead whereas on my other mobile of different brand it’s not the same. 4. Screen Issue Since the very first day there is a thin green line on the screen which is only visible when the mobile is switch on and the replacement of the same has been confirmed by your service station. It’s not very prominent but can’t be avoided. 5. Phone Hangs With a months’ time the mobile started hanging and can’t open multiple app or download mail etc at one go or within few time lap.Even though neither the memory is full or too many application are installed 6. In spite claimed to be a Gorilla Glass the Glass isgetting scratches. 7. Experience of visiting you service station I have visit your Mumbai service station twice waiting for almost 2 hrs and looking to the huge que had to leave. Then i have visited your Pune Viman Nagar service center on 19 September 2015.When they crossed checked my phone and informed me that the glass need to be changed and software issue are there so I need to leave it for 15 days to get it repaired. Firstly if there is a manufacturing defect from the very first day then there should be a replacement of the product nor the repair. Secondly when I informed them as I from Mumbai and can’t leave it in Pune as collecting it would be a challenge so request them to help me with details of any Mumbai service center who can provide me quick service as leaving it for 15 days will land me paralised without a phone. But they refused to support or share any details of Mumbai center station we don’t have any information. How is it possible that that one service station doesn’t have any details about the other one. ( Where as the other brands like Samsung or Apple state that) After asking it again the head or any other executive came out from a cabin and started shouting . His name was Rajesh Thorat. He even passed a statement“ Jo kartay banay kar lo” when I started recording his behavior then his tome changed .It’s an extreme disappointment I think being a Customer we have the right and could request your Executive for information / support regarding which service station are ment. 8. I tried calling customer care nobut wasn’t able to reach / connect them on toll free no on 19th Sep 2015 I have used Samsung and Motorola but have never faced so many issue/ problem at least in the starting months. and they at least serve their customer in a supportive manner. May be 14000 would not be a big amount for you as you sell 1000 or more every minute day in and out. But it is really difficulty for us to earn. We save for month to buy on phone. Hope I get a solution after you get Time to read my mail. Else I have only one option that keep running to your service center. And I expect a replacement of my Phone.Or it is forcing me to sell it and Buy a different brand that I never wished to. PFA scan copy of ELS report from your Pune Viman Nagar service station Thanks