Xiaomi India — Mi4i - refund of money due to defective product

Address:	Mumbai City, Maharashtra, 400043
Website:	www.consumercomplaints.in

Dear Sir/Madam, I would like to post complaint against Xiaomi -MI mobile store & their service center NEW TECH SOLUTION, Vashi regarding damage of cell phone and unsatisfactory services. Please go through below sequence of hurdles faced by myself while dealing with MI. 1. I have purchased MI4I cell phone through Flipkart which was delivered to me on 21st August 2015. 2. After a month it started giving problem for Camera. The camera stopped functioning. Hence I had visited to the nearest service center named New Tech Solution, Vashi on 17th Oct, 2015. They asked me to surrender headset for repairing. 3. At the time of surrendering cell phone it was in sound condition except camera all other parts were functioning properly, internal as well as external. On their work order it was clearly mentioned Physical Status as Good Condition. 4. After a several follow up over the phone with MI customer care and personal visits to Service Centre I received my cell phone back after about 2 months on 8th Dec 2015. 5. After using cell phone for one day I found it in damage condition, display keypad was not working properly, touch was malfunctioned and even body cover was damaged. 6. On the very next i.e. on 10th Dec 2015 I again visited to same service center and reported about damage condition and as per their statement I re-surrendered my cell phone for repair. 7. Now from that day till today every day I am following up with MI customer care as well as Service Centre but I am not getting any satisfactory answer from anyone. MI customer care representative is stating that cell phone is repaired, you can visit your service center and take a delivery whereas Service Centre representative stating that they are yet to receive some parts from MI to repair the cell phone. 8. Now one month passed and still I didn’t received my cell phone which was supposed to receive within a week and still it is not confirm how long it will take to repair. If you can calculate total days from very beginning, it is around 3 months my cell phone is with service center (from 17th Oct 2015 to till date). I need your assistance to take a necessary action to get my money back which I have spent on cell phone as well as on transportation. I would like to claim amount of INR 25, 000 to get refund from MI for mobile charges and unsatisfactory services and other additional cost spent by me. Hope to receive your positive reply as soon as possible.