Xiaomi India — Mi4i service issue | |||||
Hello xiaomi team, This is reference to complaint no. 2074610 registered on 23/07/2013. I had purchased mi 4i (Imei#[protected]) from flipkart online site. On 9th june 2016 morning i wasn't able to start the phone, hence i had submitted the phone to mi service center located in noida (Noida mi exclusive service center, f-2&f-3, first floor, above bamboo shoots restaurant, sector -18, noida 201301). They had given me the job sheet (Js[protected]) with delivery date 24/06/2016. But till date they didn't deliver my phone due to their internal problem. Meanwhile between this period i had called them several times for the follow up of my phone, but they didn't given me the exact delivery date and ignored my words with saying follow up for next week. It is my humble request to mi service team to look into this matter seriously to deliver my phone as soon as possible or mi can replace my phone. I have done all the request formality which mentioned above and now it is becoming uncontrollable for me. It request to mi team to take this mail seriously and do the needful. Apart from above i have already register complaint[protected] on hotline. Your service all time giving promise that they will arange call back for quick solution but till date i didnt get any call from mi side. Thanks and regards, Abhay sharma [protected] Was this information helpful? | |||||
 2 Comments | |||||
Comments
Sampe problems mi job sheet js[protected] date 31.05.2016 still pending till date complation no. 1928948 date 31.05.16
Reply
Dear sir,
I am chandan kumar your customer and mi4i mobile which is under warranty period is given to service center of your Ranchi service center job sheet number-JS[protected] on 11 june and expected return accourding to job sheet 23 june but your service centers has not repairs till today on 31 july. they are telling only that parts are not available and I also complain in yours tollfree number [protected] and our complain number is 2048415. they also can't do anything.
so, I am sending you last complain as a mail to repair it within 2 days by extending its warrenty for extra time taken from expected time in jobsheet or give me a new mobile if you can't repair it. Otherwise I am going to casefile in consumer court.
so, I am waiting for your replay within 48 hours from today if you will not replay me with any solution then will go for consumer court on 3/08/2016.
I am chandan kumar your customer and mi4i mobile which is under warranty period is given to service center of your Ranchi service center job sheet number-JS[protected] on 11 june and expected return accourding to job sheet 23 june but your service centers has not repairs till today on 31 july. they are telling only that parts are not available and I also complain in yours tollfree number [protected] and our complain number is 2048415. they also can't do anything.
so, I am sending you last complain as a mail to repair it within 2 days by extending its warrenty for extra time taken from expected time in jobsheet or give me a new mobile if you can't repair it. Otherwise I am going to casefile in consumer court.
so, I am waiting for your replay within 48 hours from today if you will not replay me with any solution then will go for consumer court on 3/08/2016.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
4%
Complaints
6124
Pending
0
Resolved
259
+91 92 1269 2126
Indiqube, 1st Floor, Marathahalli ORR, Kadubesanahalli, Bangalore South, India - 560103
View all Xiaomi India contact information