Xiaomi India — misleading customer and charging unnecessary charges

Address:

Mumbai, Thane, Maharashtra, 421204

Hi Team,

Couple of weeks back I noticed my MI TV remote was not working hence called customer care team to assist me with the same. I told them I had extended warranty I guess but iam not sure since it was more than a year that I purchased the TV. The person on the other side confirmed me stating that yes I do have warranty hence no need of paying any charges for the repair and if the problem is beyond repair we will replace the remote
Around 20th Nov or 21st Nov 2019 an MI Engineer came to my place for fixing the issue, he realized that the warranty that I had with was JEEVES and straight away told me the charges will be applicable whilst checking my TV remote.
I was surprised as well as shocked. The engineer continued his diagnosis and later told me that I need to purchase a new remote because the current one was out of order. I had a good 1hr arguments with the customer care team as well as the engineer for not paying the service charges of RS580 because I was promised free replacement without any charges.
Finally after an hour or so the engineer and I had compromised on RS 160 as I was tired of this pathetic customer service.
Later as I was told by the engineer that the remote was out of order so I order a new on 24th Nov and got it on 25 Nov 2019 which later on I realised was also not working and find out the problem was within the TV. So my question is how MI work with such #Ignorant customer support executive and so #ignorant engineer as none of them understands my value of money as well as time.

Today as I am writing down this concern I am on hold for last 30 min as I was told by the executive that a call is being transferred to her manager.

Very disturbing after sales service. The worst of all. It simply disgusts me. And also I am not done here. I am taking this to all platform and social sites