Xiaomi India — missing remote with tv

Sir, i have orderd mi 4c pro 32 inch in the date of[protected] and i have recived this product in the date of[protected], and after delivary i have online fillup for installation. Installation boy are come in my home in the date of[protected] and he opend fully packed tv. After opend he didn't find tv remote, the he telling me remote are missing in the box and he telling me i can give a complain in customercare, i have compalin immediately and customer representative said that my complain are solved within 72 hours. I will wait and after 72 hours i got a mail every thing is ok and my compalin are closed, again give a complain again customer care reprasentative said that they will touch with me with in 24/48 hours, but still i didn't get any call or any resulation. And still i didn't use my tv without remote.