Xiaomi India — Mobile does not start but heating in seconds once switch on

Address:

Nashik, Maharashtra

This is Royal Dsilva from Nashik Maharastra India 422007. I have purchased one Redmi 2 mobile dated on 10th April 2015 from flipcart.com. The order no. is OD[protected] dated 10th April 2015.( Invoice no. #BLR_WFLD[protected]) The IMEI / Serial No. [protected] / [protected]. Handset - FSN:mobe56ftbevg9mks. WID: VI25857 After three and half months only the mobile handset is not working. Whenever we on the same it do not start and start heating in 5 to 10 second. The heat without start is too high to hold the same in hand. We feared that it may get blast if we do not release the battery from the handset. After discussion with customer care, we are trying to connect with MI / Xiaomi service center located in Maharashtra. Accordingly I discussed the same with HCL ASP[protected]and they told to hand deliver the mobile handset to their office. Now I need to know the following. 1) The problem is so serious that it is as good as bomb at my home and can be blast at any moment if I charged / start it. In this case if I need to hand deliver the same the traveling cost itself will be more than that of the actual cost of the handset. 2) When the problem is so critical why can your representative pickup the mobile handset from Nashik as you don't have customer care office in the city. 3) The service centre is 200km long and the traveling charges to & fro for two times may be 4000 INR while as the handset cost is 7000 INR. Regards, Royal Dsilva [protected]