Xiaomi India — Mobile Not available in Shipment package Order No[protected]

Address:

Coimbatore, Tamil Nadu

I have ordered Mi4i mobile thru Mi website itself on 16-Jul-2015, i have received the product on 18-Jul-2015 thru Delhivery. After received the shipment items when i open the shipment i was surprised that mobile is missing. Inside the pack screen protector (which is given as freebie) and the Hard Case which i have ordered with the mobile. I have contacted the MI customer care 4 times till now no proper response from them, they told that they will revert within 48 hours but its going more than 48 hours and i called back to them they told they required another 48 hours. My money is totally wasted. Can anyone please help me to get it.