Xiaomi India — Mobile not working-not getting replaced

Address:

Kottayam, Kerala

Sir, I bought one Redmi Note 4G (White)(IMEI No-[protected]) mobile phone from Amazon under Invoice No.HR-DEL[protected] in June first week for Rs.7999.After 5 days of purchase its touch screen stopped working for which i contacted the nearest Xiaomi service centre (Doctor Fone Services 2nd Floor Mulavana Building GS Road Kottayam Kerala 686001. They took the phone and said that it will take another two weeks to get it repaired.After two weeks they gave the mobile saying that they had changed its board and my IMEI no has changed.I started using it and on the third day when i kept it for charging its not charging properly.so again i had to take it to same service center on 13th August and till now the phone is with them.. I contacted both Amazon and Xiaomi Service centers and both are saying that they are not responsible for it..Saying that I should contact the other and they will not do anything to get it replaced or giving my money back. After I bought the phone I could not use it for almost one month due to the mistake of the manufacturer or the seller. So its humble requested to take necessary action so that such things wont be repeated and others wont get cheated. Thank You, Gopu Chandran [protected]