Xiaomi India — No repair / no response even after 1 month / no refund

Address:

Ahmedabad, Gujarat

I had purchased mobile (Xiaomi Mi3) from Flipkart in the month of Oct 2014. Initially for 2 months the handset worked properly, but from 3rd month (i.e. January 2015) onwards, handset started hanging and auto switch off without any reasons. Hence visited its Service Center in Jan, then in Feb and in March respectively where initially service center made some hard reset but problem was not resolved, so upon lot of requests, service center kept the handset for repairing for replacement of motherboard. It was communicated that I will get repaired handset back within 5 to 7 days, but even after 1 month is over (2nd march to 6th April); I had not received my handset back from the service center. Also there is no clarity how many more days it will take. Every time I am informed that part are not available in Service Center as well as Xiaomi office, hence I should wait. Upon suggestion from service center, I had called customer care also and asked the status, where CC denied to provide any information mentioning that you have called technical department and they cannot provide any information and I should call proper department (I don’t know how should we contact proper department from calling single toll free number?) Also when had discussion online, I am asked to contact service center as parts are already dispatched. But service center confirmed that neither parts received in the center nor they could track any dispatch details from Xiaomi office. So I had filed written complaint with Xiaomi for which I have received late response mentioning that parts are already dispatched. Again I visited service center who again confirmed that parts are not received. With all the aforesaid harassment, I had requested service center as well as Xiaomi to refund the money, if they cannot repair the handset, which Xiaomi had denied and asked me to check with Flipkart from where I had purchased the handset for refund. When I had written to Flipkart, they informed that they cannot help me in this case, however will check again and get back with me for any resolution. I had also given option to Xiaomi that if they cannot refund, at least give me upgraded handset which I can use as I am without mobile since last 3 months because of these issues and got loss more than 2 lacks. Hence, request this forum to assist me to get the refund with penalty or replaced upgraded handset along with my loss of 2 lack rupees from Xiaomi. Raju [protected]