Xiaomi India — Non-replacement of power bank

Address:

Faridabad, Haryana

Hi My name is Rohit Singh and I am a resident of Faridabad, Haryana. I had purchased a 10, 400 mah Xiaomi power bank from Flipkart on November 12, 2014 (Order ID OD[protected]. The device started having issues so I raised a complaint with the Xiaomi customer care ([protected]). They explained that the power bank could not be repaired, and hence, would have to be replaced. They gave me a reference number 2088. This call was made on Jan 7, 2014 and I was told that the replacement would be done on the "highest priority". I waited for 2 months almost, and I called the customer care on March 3, 2015. The customer support executive was completely clueless about the situation and could not find the reference number 2088 in the system. He finally tracked my complaint using my phone number, and then tells me that they have upgraded their ticketing system, so the old complaint number was now invalid. I was given another complaint number : 55691 and again assured that the replacement would be done on the "highest priority". Another month has passed, but still I have received no response from your side. Not even a single call or email. I am simply appalled at the poor build quality of your products and the shoddy customer service. I was very apprehensive before buying a xiaomi product, and now after witnessing the horror story that follows after buying your products, I'd say that I was right. I just have one word coming to mind to describe your company : PATHETIC..!!! Your products and your service both. Is this how you provide the "highest priority" service to your customers ? That even after waiting for 3 months there is no news of a replacement. I want a reply to my email ASAP and a call back stating the date of the replacement power bank. I will make sure that this bad experience comes out in the open when I write my review for your product on Flipkart. Lets see how many people decide on buying your product now.