Xiaomi India — not delivering product also not refunding money

Address:

Lucknow, Uttar Pradesh, 226010

I ordered redmi note 8 on 3rd of nov which was expected to be delivered between 5-8th of nov but it was not delivered.
I contacted to delivery service guys they said that the product will be delivered in 24-48 hr but it did not delivered.
Again i contacted delivery guys and they keep on saying it will be delivered in 24-48 hr..
I contacted mi customer care and they were also saying it will be delivered soon your product has reached to nearest service center..
I went to that service center and they told me that my product is missing.

Its been more than 3 weeks neither i got my product nor money.
I contacted to mi for my refund but they are not clearing anything also hung up call.

Tracking no :[protected]
Order id : [protected]
Complain no.: woin[protected]