Xiaomi India — order my product but not received

Address:

New Delhi, Delhi, 110065

I order my product on mi.com on 21th Nov2019 but Till date I have not received my product. my order id is [protected]. i complained about this matter on 26th Nov They told that my order is dispatched through Ekart with Tracking ID XMIP[protected] and they told that it will take 48 hrs to delivered but not received my order till date. now I want to cancel my order but customer care told me that it will take another 4 working days and they are not canceling my order and not refunding my amount.