Xiaomi India — Pathetic service:need urgent attention: haven't received mobile which was submitted for repairing, it's been more than two months (redmi pri

Address:	Thane, Maharashtra, 421202
Website:	mobile.mi.com/in/service/repair

Hello,

My name is ketan b patil, i had given my redmi 2 prime 16gb (White) at the official service centre ccom telecommunications pvt ltd, thane on 19 may 2016 because of some camera issues. I was told that motherboard is damaged which will be changed (Covered in warranty) and they promised me that i'll be getting ma cell phone in 10-15 days but that dint happen, after calling in your service centre they informed me that it will take more time.

On 20th june 2016, i again called service center, staff at service center had no clue about my device, they told me to call xiomi's toll free number. After having long discussion with customer care executives they told me to wait for another 10 days. After 10 days, guy at service center said i will be getting my mobile phone on 6th july 2016. On 6th when i visited service centre they were unable to give my cell phone and they are giving me some lame excuse for the delay. Last week i again called the service centre but your staff was unable to locate my phone and were giving excuses for the delay.

It's been almost two months since the time i have given my cell phone for repairing. I even asked for some spare phone which i could use as stand by, but the staff was so arrogant and refused to do the same. I would strongly no recommend your companies cell phone for its poor customer services.

This is the tocken or ticket number[protected] of my conversation with your so called "customer care executives". They know nothing apart from being sorry after every statement and their pathetic service.

I am tired of narrating same story to everyone, now it's a high time i have no patients,
Kindly arrange to
1) replace my old cell with new handset,
2) or i need warranty to be extended for wasting my three months
3) if this is not possible then i need my money refunded to me asap!!!

Yours
Frustrated and disappointed customer
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