Hi,
I have bought Redmi Note 7s on 1st of July 2019. which was delivered on 3rd July 2019. i started using from 3rd evening. When i charged the mobile on 4th July 2019 I felt the temperature was very high, when the day passes the battery drained so fast, in the afternoon the battery gone below 30%. I was using honor 9Lite previously which was too good in battery backup.
When i asked my friends who are all using Note 7 pro told the battery is 70% even at 4PM. I raised this complaint to MI support. After a week i got a response that too after many numbers of followups. I don't know whether the MI support people know the meaning of escalation or not? Everyone told I have escalated your complaint. Still, the issue with my phone is not resolved.
They have asked for a battery temperature screenshot for confirmation. i.e for Product Replacement.
Since i sent those screenshot on 17th July 2019 they are telling that the product could not be replaced. Because the replacement policy is only 10 days from the date of purchase.
Why the back end team gave call back on 9th of July. Why they did not give callback on 5th July? They can give call back after 4 days but how they are blaming me for sending the screenshot late?
I need proper reason for this.
First of all they have sold the defective product. Why can't they accept that fact Was this information helpful? | 
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