Xiaomi India — Poor Response at Customer Servie Centre - No Spares for Mi 4i Phone (Flagship Product)

Address:

Mysore, Karnataka

This is just to share my miserable experience of owning a Mi 4i that I ordered through Flipkart (Order no. OD[protected] on 7th May, 2015. The touch screen stopped responding on 22nd June, 2015. The customer service advised a procedure for cleaning the cache which did not help. I am living 150 Kms away from the nearest service centre in Bangalore and I gave it for repair (Work Order no.[protected] on 24th June at the Mi exclusive service centre (TVS Electronics Ltd) on Bannerghatta Road in Bangalore. Apart from the stock answer that they do not have spares, I have not been able to elicit any further response from the personnel at the customer service centre. They have mentioned that they do not have any spares stocked with them and they have informed ‘the concerned’ and are unable to even guess when the unit will get repaired. Further, I was directed to call the customer care number of Mi India. On date[protected], I have spoken to the customer care personnel of MiIndia and apart from giving me a complaint number (335893) they are not able to say anything further than to say that they will look into the matter and resolve it soon. There is absolutely no mechanism for escalating your grievance. The early product failure and the crude and miserable experience with the customer service center and Mi customer care personnel have left me with a feeling of being left in the lurch after selling me the product. My advice would be to stay safely away from such cheap Chinese products unless their customer care improves and Mi service centres equip themselves with the necessary spares to attend to service requests promptly. Thank god that I have not yet disposed off my old handset!