Xiaomi India — Poor service and lack of spares

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Xiaomi India

This is with regards to my Xiomi Mi4 64 gb version which i have had purchased from Flipkart on 3rd March 2015. off late i have had issues with the mic wherein the phone had issues where the speakers sound was not audible enough for the the caller on the other line. With the following complaint i had taken by phone to the service centre located at Thane eternity mall. i deposited my phone on 17th August and as per them it was to be delivered back after repair in 10 to 12 days. However after not receiving any intimation from their end i had visited them again where they kept on delaying saying : spares have not arrived. then after much follow up they told to come on 9th Sept but to my surprise they told me again the same excuse that it would take more 1 week. When i raised the voice that the service centre guy only had told me to come this day they were juggled and told me to wait for half hr. i donno what they did they handed over my cell saying its repaired and they have put the mic ; when i asked from where they got the part they told they had shuffled it from other customers stock . They told to check the phone once full charged. when i checked the phone after receiving i found the issue was not solved. i tried calling them but their lines were busy and i had to go out of station for few days. once back i went to service centre again and told its not been repaired. they told again i have to deposit the phone which i refused because last time they took almost one month to repair the phone which was not repaired!!! and again i cant afford to keep my phone again since i need it for official purpose. i told them i will not deposit the phone since now you know the issue let me know when the spares arrive i will come on that day with my phone. if you could put the spares within half hour on that day why not now!! the service centre guy insisted it has to be kept and was a very rude person Mr Rushabh Shah. after enquiring from sources we found that its the same problem everywhere there is lack of spares hence service centre guys are keeping the phones with them and swapping parts since no options are available. hope the matter will be taken up ... these companies are just fooling common man.