[Resolved] Xiaomi India — poor service centers and poor response

SivanandanK

from Chennai, Tamil Nadu

Address:

600056

I bought mi tv 43 model through flip kart and got power on issue immediately after 1year.. For repair i'm struggling like anything.. Mi service center person came, informed both main board and panel.. They replaced main board and i paid the money.. They informed panel is under warranty claim, will be replaced within 4 days and still i'm waiting for more than 9days with continuous follow up.. Mi don't have proper customer care (Voice call) and mi don't have any control on mi service centers.. It's really hell to get ready your products... Mi not responding for mail complaints also... Product quality or life also worst... Mi service centers (Poonamalee chennai) are very very worst and they are not lifting calls properly.

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Sep 27, 2021

Complaint marked as Resolved

After so many struggles and followup and direct visit to their local service centers, it was resolved.

Oct 12, 2019

Updated by SivanandanK I bought Mi tv 43 model through flip kart and got power on issue immediately after 1year..For repair I'm struggling like anything.. Mi service center Person came, informed both main board and panel has to be replaced .. They replaced main board and I paid the money.. They informed panel is under warranty claim, will be replaced within 4 days and still I'm waiting for more than 9days with continuous follow up.. Service center simply informing to raise service appointment and no response for that appointments. Mi don't have proper customer care (voice call) and Mi don't have any control on Mi service centers.. It's really hell to get ready your products ... Mi not responding for mail complaints also... Product quality or life also worst... Mi service centers (poonamalee chennai) are very very worst and they are not lifting calls properly. I don't know how to deal with Mi and its service centers