Xiaomi India — Purchased a brand new mi max mobile at rs.15, 748 received handset dead on arrival. Requesting for refund reg

Address:	560103
Website:	www.mi.com/in

My order number. [protected], order date. 24-aug-2016, delivery date. 26-aug-2016 at 6pm,
Replace request.[protected] dated 27-aug-2016 and[protected] dated 29-aug-2016

I would like to mention the following for your kind consideration & immediate further action :
1. i purchased mi max mobile from mi app, hand set delivered to me on 26-aug-2016 with status dead on arrival. complaint lodged on 27-aug-2016 with ref no.[protected].
2. the product which shipped by m/s tvs electronics on 24-aug-2016 why delivered with dead on arrival with mother board problem???
3. as per your cs representatives conversation visited service center on 29-aug-2016 given service report with ref no.[protected] dated 29-aug-2016 mentioned “mother board deformation.”, received product with status dead on arriv al.
4. from 27-aug-2016 till 01-sep-2016 everyday coordinating with cs team for replacement & sent several follow up emails. my efforts are in vain.
5. on 02-sep-2016 due to poor service and pathetic response from m/s xiaomi decided not to use any mi brand mobiles in future. requested your cs team and so many emails sent to 'grievance. [protected]@xiaomi.com' & 'service.[protected]@xiaomi.com' for processing refund.
6. reverse pick up of mobile hand set done through blue dart with way bill no. [protected] dated 06-sep-2016.
7. for a brand new mi max hand purchased by me, when there is manufacturer defect, even after 13 days of complaint not replaced the product by m/s xiaomi cs team. hence, i am no more interested with this product as m/s xiaomi incapable of resolving of customer complaints, grievances & requests within a bounding timeline. it’s ridiculous & pity on oem m/s xiaomi part

Henceforth requesting you to refund my monies rs. 15, 748/- without exchanging further emails…

Regards,

Ch. vishnu,
[protected].