Xiaomi India — Recover my loss of Faulty Motherboard and Broken TV Panel

Dear Sir,

I am writing to express my dissatisfaction with the Xiaomi India (MI) service provided regarding my 49 inches MI-TV Panel Damage and faulty Motherboard. Need you help on this and request for immediate action.

I had booked an appointment regarding my MI TV 49" motherboard.
My 1st Service Request:
Date: 12th August 2024
Service Request Number: TVIN[protected]
Issue: TV not turning on

1st Engineer visited on 13th August 2024 and identified a motherboard problem and I have paid 50% in advance and ordered for a new Motherboard and balance amount paid on 15th Aug’24. I have paid total Rs. 6604/- for the new motherboard.

The engineer name “Amaan Ali Khan” Mobile no.- [protected] visited at my home on 15th August 2024 with the new motherboard. After installation, we noticed that colours are spreading over the screen. I have shared the video and photo for evidence with the 1st engineer. He advised me to raise a new complaint again for the replacement of motherboard. At that time my TV screen / panel was not broken. I have complaint again for the motherboard replacement with the below details:
Second Service Reques for replacement of faulty mother board:
Date: 15th August 2024
Service Request Number: TVIN[protected]
Issue: Mother Board Replacement

The second engineer name “Sumit” mobile no.[protected] visited at my home on 16th Aug'24 to check the issue but problem not resolved, and my TV Panel got broken by the 2nd engineer while hanging TV on the Wall and there were black dark spots on the screen (right side). My wife told him also about the spot and screen damage. The engineer said that there is the motherboard issue, and the black spots would be resolved with the new motherboard replacement. but till today neither the motherboard has been replaced nor i have received any response from Xiaomi grievance team. I have a big loss also of screen damage.
I have been trying to contact the engineer- Sumit, but he is not answering my calls.
I am deeply concerned about the lack of resolution and the damage caused of my TV Panel. I would appreciate your prompt action and help me to recover my loss.
Thank you for your understanding and assistance.
Regards,
Name : Manoj Kumar
Mob no.- [protected]
Ghaziabad, Uttar Pradesh