Xiaomi India — redmi 6

Jan 20, 2019

Updated by Sunseem Sharma I have written email as per excutive suggestions, but no reply.
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Hi Team,

Request you to help me in resolving the service request raised on Sat 29th Dec;18.
I have purchased this device on 13th Oct'18. Within 2 months of purchase the device stopped working. There was no scratch on the device and the label on the back is still intact but the service center claims that ONE drop of water seeped into the device because of which it abruptly stopped working, also they claim that there is no warranty on the device but i wasn't convinced with the service. Before MI i have used multiple devices of a other brand and i used that device through the rainy season also but i never faced any issue, however, i have raised the request (WOIN[protected] and the executive had promised that the issue would be resolved in 24 hours, but i didn't get any response in 24 hrs. I have called them again to check the status and they replied that they consider only the working days as working hours. later i got a call from faizal on 2nd (or) 3rd jan 19 and he told that he will be taking it to the next level after that i did not get any update till today .So i escalated the issue to flipkart as well today i received a call from faizal and he offered me a 30% compensation. I just wanted to understand that i had been provided with a faulty device which stopped working within 2 months of purchase which is still under warranty why should i pay the 70% for repairing shouldn't it be free?? instaed of paying the 70% i' would like to sell this device to MI to avoid further issues in future. I feel the solution provided isn't right and that i've been cheated. i'm writing this mail expecting that i'll get proper support.

Regards,
Seema Sharma

Hi team,
Could you resend?
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Hi Team

I am not getting any response after sending multiple mails.you can't cheat customers.If I will not get response, will file a case
Regards
Seema Sharma
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