Xiaomi India — Redmi note 3 charging problem

Address:

Mumbai City, Maharashtra, 400027

Hi,

I am purchasing Redmi note 3 from amazon on 9th august 2016 after 1 months there was a issued of charging while i put on charging it won't charge after switch off the phone it will charge but it will take 10 to 12 hours to charge full. If i attached mobiel to computer the usb dosen't work. So took it to the Mi servi ce centre they told me its a software problem. So asked them to reinstall the softeware after they told me its hardware problem. So I asked them to replace the mobile if within 1 and half month it gives hardware problem its means its defective but the person sitting on the customer care chair arugued using bad language. After i call mumbai customer care number they also refuse to replace they told that we can repair. So friends think before puchasing this mobile phone because i have bad experience.