Xiaomi India — redmi note 4 : idea 4g internet not working in your mobile

Address:

Sonbhadra, Uttar Pradesh, 231217

To,
Xiaomi india.

Dear sir / madam,

With due respect, my mobile redmi note 4 does have very poor 4g internet service with idea service provider. I had several calls with your customer care. They had several guide lines checked and found failed like internal setting change, sim change in others mobile, format & reinstall etc. Even though problem not resolved. I am in renukoot in u. P. I am using 2 idea sim in your mobile.in friends mobile net speed we are getting from 500kbps to 1.2mbps, but in the same time my mobile less than 10 kbps & some times it goes as spike to 100 kbps.
I took my mobile to nagpur mi service center. They told that redmi note 4 having problem with 4g internet. Don't update your software, then it work. When i took, this was working but later stop working even software not updated.
I did call to customer care again and they regretted to resolve the issue. Your team confirmed that redmi note 4 does not support idea 4g network, which was not mentioned any where during purchasing & its specification. I requested to refund my money & take mobile back from me. They regreatted & not replied as a care to customer.

Your team already spent a lot of time with me & i am feeling cheated & harassed in last several days.

I am tied not & inefficient in my working due to non-functioning mobile phone. This is affecting my personal & professional life.

Hope for best possible action in minimum time.

Thanks & best regards
Ranjit kumar