Xiaomi India — REDMI Note 4G

Address:	Chennai, Tamil Nadu, 282005
Website:	www.mi.com/in and www.snapdeal.com

This is with regard to REDMI Note 4G purchased via snapdeal in July 2015 which was delivered to my place in Agra on July 11' 2015 via Invoice No. S0192C/15-16/63771), that to my utmost surprise just within 1 month handset started displaying some SIM ERROR and stopped working instantly. As directed by the customer care, we contacted the nearest only available service center in Agra "Media House" on 17th Sep' 2015 for the faulty handset, however to my disappointment the service center did not repaired the set completely and after few days we started facing some speaker issue. When we tried contacting the service center, to our extreme surprise we got to know that the service center at MEDIA HOUSE has been closed down and no other service center is available in AGRA to service our request. We had previously also tried numerous times over toll free no.however no satisfactory assistance has been provided by their staff. Subsequently, we tried reaching over the emails as well but no response received so far. We had tried contacting snapdeal as well, but they denied to service our request saying that they are only responsible for delivery and bears no responsibility for the product. In the absence of any quality support and assistance I am compelled to lodge a complain at consumer forum, Thus I request for your kind assistance and support to resolve the Issue at earliest