Xiaomi India — redmi note 5 pro (black,64 gb)

Address: 3rd floor, Palal towers,Ravipuram,MG Road, Cochin-682016, Ernakulam, Ernakulam, Kerala, 682016

Subject : Complaint of ‘YELLOW PATCH AT RIGHT SIDE TOP CORNER OF DISPLAY Redmi Note 5 Pro (Black, 64 GB)

Dear Sir,
I have purchased a hand set of Redmi Note 5 Pro (Black, 64 GB) [IMEI/Serial No: [protected], [protected] ], Invoice Number # FABAUC[protected], Invoice Date:[protected]
I have faced a complaint of ‘YELLOW PATCH AT RIGHT SIDE TOP CORNER OF DISPLAY ’ after 9 months . Given the hand set for servicing at mi service center ‘Ravipuram Cochin – TVSE, Service center code : XMIN1268 on 23/05/2019.
As per service information they have changed the display unit.
“Repair method : 205 Change Front Cover Display module.
Parts Usage :[protected]After sale Front cover Display Module – Redmi Note5-black)”
But the same problem (Yellow patch) restarted now at same place, same manner, same shape after 3 months. I have again checked with the service center. They have informed that it was due to display complaint and need to replace the display.
I was not convinced on the reply from your service center. The problem I have raised on 23/05/2019 (On guarantee period) is not sorted out properly and your service agent failed to find out the route cause of the complaint. Same complaint of Yellow patch at right side top corner repeats after 3 months after your service. I believe the complaint was not only with the display module but also with other internal hardware.
It is required a proper corrective service or replacement of the unit with free of cost. The one-year guaranty period over by 09/08/2019. I request a solution with proper justice in this matter.

Thanks for your understanding.

Regards
Naveen P V

Product details :
Redmi Note 5 Pro (Black, 64 GB)
[IMEI/Serial No: [protected], [protected] ]
Invoice Number # FABAUC[protected]
Invoice Date:[protected]
Attachments:
1. Service record & Tax invoice
2. Photo of complaint.