[Resolved]  Xiaomi India — refund not received against order number [protected]

Address:

400092

I ordered a handset from mi.com worth inr 17, 849 on 25-oct-2018 and on the 28-oct cancelled it to order a different variant. Usually it takes 8-10 working days to receive the refund but when the time exceeded i contacted the customer care where they gave me the transaction id and told me that the refund was initiated on 9-nov-2018. I contacted the bank for the same where i was told that there is no such transaction. Further i called the customer care where they provided me with the arn number and asked me to give it to the bank to track the transaction for which the bank stated that the arn number shows that the amount is successfully deposited to the merchant's account but there is not trace of any refund initiation and from that time i called the customer care several times but every time they only repeated the same sentence that refund has been initiated from our side, you have to coordinate with the bank for the same. They registered several complaints of mine and assured me that i will receive a call from backend team but no call came from there side and when i called for the update they told me that the complaint has been closed as refund has already been initiated. Some senior supervisor advised me to contact amazon pay as transaction was done from there but i don't understand what they have to do with it as refund is always sent directly to the account from where the transaction was made, instead i did that too but of no use.
They always give the same response that "we know you are eagerly waiting for the refund. You will receive a call from our team in next 24 hrs and we have registered your complaint" but again no call and complaint gets closed without any update. It's been two and half months and there is no guarantee yet whether i will get my money back or not. They keep changing their date of transaction once it was 25 oct, after few mails and complaints
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