Xiaomi India — Repair/ refund of cost/ replacement of redmi note 3 fdd, in enhanced golden imei [protected]

Address:

Mumbai City, Maharashtra, 400078

Subject: Repair/ Refund of cost/ Replacement of Redmi Note3 FDD IN enhanced Golden, IMEI[protected]

Sir,

Please find following information for your ready reference:

1.The said mobile is lying at your Chembur Mumbai Service Center since 08 Sep2016. No intimation whatsoever about the repairing status. Tel No. [protected] of the Service Center never respond ( Pl make a try to have first hand experience).

2. The mobile has already been repaired by your Powai Center Mumbai (since closed) and Mother Board has been changed. The same was delivered on 09Aug2016 after a period of about 4 weeks. The fault description given at that time was Auto Reboot On Standby, Auto Power off.

3. Please make it convenient to calculate the period the mobile was/is lying at the Service Centers wef 25 May2016 ie since its purchase.

4. I have had ENOUGH of your REDMI which was purchased with lot of assurance & diligence. Sadly all has proved false & fake. You have abysmally failed in providing after sales service to your esteemed clients and are taking them for a ride. Your service centers are incompetent in handling even minor technical issues and every small issue is attributed to Main board malfunctioning notwithstanding the brash & unprofessional attitude of people manning them. Long list of angry consumers is testimony of the same who are made to wait for hours together in addressing their problems. It will be an education for all concerned to know as to how many sets are lying at any service center for changing the main board at any time. Your Call center personal are also vague in their reply and are unsure of any definite time frame.

5. You are requested to keep the said mobile with you and arrange to refund my hard earned money incurred towards its cost.

6. Alternately, if that is not possible, please supply me a new Mobile of the same specifications without wasting any further time.

7.I hope my expectations are not very high since I do not expect any better service from a set whose main Board has been replaced twice in a period of 4 months.

Service Order no. WXIN[protected]
Create Date: 08Sep2016
Service Center Chembur Mumbai TVSE

Customer Information:
Name Sonam Malhotra
Mobile No. [protected]
Alternate Mobile No. [protected]

Product Information:
Model Redmi Note3 FDD IN enhanced Golden
New IMEI [protected] ( Previous IMEI-[protected])
Old/New SN 12665/20153370: 12877/20002433
Invoice date 25May2016
Cost Rs 12099/- Purchase made on Amazon.in; Order ID[protected]

Invoice No.[protected]

FAULT REPORTED SD card automatically removed.

I am looking for an urgent and early response from all concerned.

Regards,
Sonam Malhotra
[protected]/[protected]
[protected]@yahoo.co.in