Xiaomi India — Replacement issue against order number [protected] [incident:[protected]]

Address:

Bareilly, Uttar Pradesh, 243001

Hi Xiaomi Team,

I am very upset with your customer service and replacement policy. I purchased Redmi Note 3 Gold 16G with Mi Protect
with purchase order number [protected]. I paid regarding this order 10, 598 Rs. online.

After receiving my mobile Redmi Note 3 Gold 16G there is navigation button and phone hang problem start after two days
of receiving order.I complained about both issues to your company and registered complaint number[protected] on 20 Sep 2016
and finely company accept my replacement request on 24 SEP 2016. I was very happy because company accept my request but
till today I did not get any pickup information from your logistic partner blue dart.

I call in your company daily and talk with your executive regarding my replacement but I did not get any satisfy answer.
I have already prepared return box with return address. Your one executive Mr. Ravi misguided me regarding this issue.
I am very upset with his answer and he is not eligible to understand customer problem.

Dear Team, please provide us expected date and time of replacement of my phone. I am waiting of your call/email. Please provide us
my logistic request number. Please revert us asap