Xiaomi India — Replacement not yet recieved

Address:

Thane, Maharashtra, 421201

I ordered a handset mi 3sprime from the mi website on 28/9/2016 for 8, 999/- through cod. the phone was delivered to me by blue-dart on 30/9/2016. while using the phone i noticed that the 3g connectivity of the phone was not working properly. the same was brought to the notice of mi executives on the toll free number. i was told to send the phone back to mi for replacement hence we went to the service center and took work order and mail it to mi. as per the instructions from mi the phone was sent back to mi via blue-dart courier service on 5 sept 2016. waybill no: [protected].

When i got in touch with mi on they said that the phone has not reached their warehouse and they cannot provide a replacement till they get the faulty phone back. on further investigation it was found that the phone was misplaced or lost in transit by blue-dart. mi dosent do followup with bluedart.

I have been following up continuously with blue-dart and mi for the past 10-12 days but failed to get any response from mi for the same.

Kindly provide compensation for what i am suffering asap otherwise i will take necessary action against xiaomi india soon.

Mobile details

Make :- mi
Model :- 3s prime
Imei no :- [protected] / [protected]
S/n :- 13480/20099205
Waybill no: [protected] / [protected]