Xiaomi India — request for repair / replace my damaged phone within the warranty

Address:

411020

Dear sir,

1. I the above named indian bought a redmi note 4 (Variant of 4 gb ram & 64 gb internal memory) through online by flipkart on 10th jun 2017 vide invoice no – foyqg[protected]. (Copy attached).

2. Today (14 aug 2017) in the morning hours, i was noticed that my phone was looking uneven as slightly bent itself without any fall, hit, compress and i was surprised because i never seen nor listen a mobile phone can bend itself without any physical action. I thought, it can be any internal problem of the mobile and i was wait till my lunch break and then had a call to mi india customer care executive with toll free no ([protected]) at 1430 hrs around.

3. I had a conversation with your executive regarding the issue. He told me that he can’t say anything without physical verification/checking and advised me to visit nearest mi service centre.

4. By the evening time i went to the mi service centre (1170/21, revenue colony, near shivajinagar post office, shivajinagar, pune – 411005) and had a token no b201. Service centre executive examine the mobile and said it was totally occurred by physical damage either fallen some ware or by the cause of keeping mobile pressing in the pocket regularly.

5. Once again i was shocked. If the mobile fell down, either it will broken or some scratches will be occurs on the body/ screen. I’m sure about it was never fell down till date. Second thing is if the mobile will not be kept in the pocket, tell me where can it be keep. It’s not feasible that you can hold your mobile round the clock. If some gadget is bending by keeping in your pocket, it is completely foolishness i think. Is it a plastic or a toy??? Tell me one thing, who can use the mobile without keeping in the pockets. Each and every one are keeping mobiles in the pocket. Then each and every phone should bend gradually it self.

6. I argued with the technician all these things, finally he refused to do anything with in the warranty and he is willing to do with cash payment. Then i asked him to give me in written the same that they can’t do anything with in the warranty as the phone was damaged physically. Once again he refused to give anything by written.

7. Then i called up again to your customer care executive ([protected]) name (Arti) around 0700 pm and details was explain her regarding conversation between me and service centre executive and also she
Talked to the service centre executive. She also advised me to repair the mobile by cash payment. I asked her to how can i get this by written that the phone is physically damaged and can’t be repair within the warranty. She also refused and tell that, we hadn’t any such type of policies and can’t be given anything in written.

8. Now i wish to know, if you are not given in written anything, how can i move legally for my justice.

9. In view of the above you are requested to repair/change my phone or give me in written that, you can’t be repair within the warranty as the phone is physically damaged.

Thank you

Yours sincerely

Sd/xxxxxxx
Daatla rajesh
14 aug 2017