Xiaomi India — Return policy

Address:

143001

Hello
My name is Nitish Mahajan and I purchased your handset Mi note4 on 22 and Feb through your Mi store website.My sister had order this on my behalf .My order I'd is [protected]. On 24 Feb I received your handset in evening collected by my mother.
Now the problem rises because of the variant .I want higher version of note 4 but it is middle version of it.So I want to return it on that day but in Mi store it is not updated that product is delivered.Still it showing the same 28 Feb 2017 that product is shipped.for this reason I am not getting any return option on the site.After waiting till Monday I decided to talk to your customer care.
Now the worst happens with me after talking to your Mi care from where I came to know that the company has no return or exchange policy for this product except any damages or internal problem.
The question arises with such service that if your official partner Flipkart is doing the same with so far better return policies and other policies why the original company site is not doing so.
Second if you are selling it online then how do customer aware about the built quality and the feel of the product, if someone doesn't like the product actually, what would he do .
Thirdly the policies are always customer friendly not the owners or merchant friendly in which the customer has no right after purchase .
So these are my some queries with your company and policies.
Kindly provide me the best detailed answer for this.
I am hoping for the best service now onwards.
With regards
Nitish Mahajan