Xiaomi India — touch screen not working in redmi

Address:	Chennai, Tamil Nadu, 600122
Website:	www.mi.com

I took my redmi 4 phone to service center in porur, chennai i bought in amazon in the month of august 2017

Though it was never dropped in water, the customer service representative is telling that the phone is kept in water and can not be covered under warranty.

I am sure, we never exposed this phone to water. Its very ridiculous way of responding and even for replacement of parts you are almost charging the price of a new phone.

Considering this, your company is not customer friendly and trying to loot people's money by making false complaints on the customer and not covering the products in warranty.

I request you to take my product under warranty service and replace the product.

Also, the time taken for checking a phone and picking up service is very high, almost 2 - 3 hours we need to spend for getting a response.