Xiaomi India — unethical charges

Address:	Kolkata, West Bengal, 700061
Website:	[email protected]

Dear Sir,

Subject in details : Refusal to entertain faulty charger problem and faulty USB cable of the charger within the warranty period with service description as “ out of warranty “ and damage of above mentioned part by end user ( Priya Sharma) by MI service Centre (Infotel Services . New Alipore, Kolkata, West Bengal ) (Service Record Copy Attached)

I would like to raise a complaint against MI mobile phone products and its service center . I had purchased Redmi Y1 (3/32, IMEI : [protected] ; [protected]) on 23.02.2018 from Vasudha Mobile, Shibrampur, Kolkata – 700061 (Bill Copy Attached) . On or about 07.07.2018 I started facing the above mentioned ( in subject line ) problem and I decided to visit MI service center at Infotel Services . New Alipore, Kolkata, West Bengal on 14.07.2018 where I was told that above mentioned problem was devised and made up by my faulty way o[censored]sing the phone and the charger . I would like to bring it to your notice that this is a false charge made by MI service Center ( Infotel Services . New Alipore, Kolkata, West Bengal ) to not entertain me in the period of warranty .
The behavior of the service personnel in particular Miss Soma Pal was very rude and not upto the mark . They took my USB cable of my charger to some room where I was not able to see what they were doing with the same . There fore I urge proper authorities to look into the matter at the earliest as my mobile phone’s warranty period is about to end in a month’s time .
I would like to bring it to your notice that the quality of MI phone is really below the mark as it has no been able to withstand normal mobile phone usage and I am being penalized for no fault of mine .

NOTE : Please look into my grievance with utmost urgency .

Thanks & Regards
Priya Sharma
Email Id : Priya.[protected]@gmail.com
(Contact No : [protected]/ [protected])