Xiaomi India — unsatisfactory service and no clue of my mi phone

Address:

382445

Dear team,

I have booked pickmi service on 30th sep-17 for my xiaomi redmi note 3 gold.

But due to pickup issue from mi service provider, phone was reached to mi service center on 16th oct-17.

Now mi team is claiming that the phone is out of warranty and i need to pay the payment for repair. My warranty last date was 02nd october. But due to consecutive holidays, mi service centers was closed from 30th sep to 02 oct-17.

Now this is not a issue from my side, delay was happen due mi side only. I have confirmed the warranty from mi service team also as there was the pick up issue. They clearly told me that my phone will be repaired under warranty.

Now i got a mail that i need to pay the amount for repair charges.

Now tell me how can the mi service team declined the warranty.

My inquiry no. Is - [protected] and regarding the issue the interaction id is[protected].

Regards,
Harish negi
+91-[protected]
+91-[protected]