Xiaomi India — withdrawal of smartphone model within 2 years

Address:

Raigad, Maharashtra, 410210

Bought mi4i from xiaomi through amazon in sep 2016 for rs. 13000. The phone has two problems - no space, switches off automatically. Took the same to authorised repair shop in ghatkopar where i was informed that the model has been withdrawn by xiaomi and no spare parts support is available. When contacted their customer service, the same was confirmed and i was offered rs. 1000 in lieu of no support.

This is unacceptable as i was not informed about the strategy of the company when the purchase was made. Withdrawing support without notice is illegal and the company should be taken to the court in india. They are giving phones at lower rate and then extracting money by making sure that you have to purchase another handset after 1 to 2 years.