Xiaomi India — Worst customer service (420)

No update forget about service

— forwarded message —
From: rohit singh
Date: mon, sep 26, 2016 at 12:24 pm
Subject: re: am i done any mistake [incident:[protected]]
To: xiaomi india customer services

Hi,

Can i get an update. i still not received any confirmation or update. even though it is and escalated issue.

Thanks

Rohit

On fri, sep 23, 2016 at 10:14 am, xiaomi india customer services wrote:

Image

Recently you requested personal assistance from our on-line support center. below is a summary of your request and our response.

Subject


Am i done any mistake

Response by email (aashish) (09/23/2016 10:14 am)

Hi rohit,

Greetings from mi india customer support. my name is aashish.

I apologize for the inconvenience caused to you. i understand that you are eagerly waiting for your device to be fixed. i will surely help you in this regard.

I am glad to inform you that i am escalating this case to concerned department for proper handling. they will get in touch with you shortly. i request your kind cooperation and patience in this regard.

In case if you have further queries, please feel free to contact us. we will be more than happy to assist you.

Regards,
Aashish
Mi india customer support.
Website: www.mi.com/in
Facebook: https://www.facebook.com/miindiaofficial#!/xiaomiindia
Web chat service: http://www.mi.com/in/service/online
Hotline:[protected]

Customer by service email (rohit singh) (09/22/2016 02:28 pm)

Hi xiaomi,

I am wondering, am i done any mistake to purchase phone from xiaomi.

From the day phone was delivered, i am facing issue of rebooting. after one month o[censored]ser (thought might be get fixed with updates) visited the service center to get it repaired.

First of all, service center not accepting the phone for repair they said we have long queue to serve so please come after two weeks. after two week they accepted and told it may take two month to get it repaired.

After more than two month of wait i got my phone "so called" repaired. "so called", because still issue exists.

I also raised a complain to mi call center they saying they will not able to do anything but get it repaired with our service center. so, i have submitted the phone again to the service center to get it repaired. complain number to the call center[protected].

Now i got the same update, we have long queue just to check your phone it will take more than 15 days and after that if any parts required to change it may take another month.

We are living in the world where every 6 month we are getting more advance and more powerful phones in market. is it legitimate to wait for service so long.

I just need help from xiaomi

"please help me to use my phone".

I am not able to use the phone from the date i purchased to till date.

If i not got any help i don't have any other
Choice but to go to social media and consumer forum.

Attaching the receipt for reference.

Looking for speed solution.

Thanks

Rohit



On sun, jun 5, 2016 at 6:52 pm, mi india wrote:

Order id #[protected]
Contact us online

Your mi order is now delivered.

Thank you for shopping with us on mi.com!
The order invoice has been attached for your reference.

Order detail order summary

Redmi note 3 silver 32g

₹11, 999 x 1 = ₹11, 999

Subtotal: ₹11, 999
Shipping: ₹0
Total: ₹11, 999

Delivery information
Name: punam singh
Phone: +91 [protected]
Address: flat # 106 gharunadha appt. railway hunter road paschimi lohanipur kadam kuan, kadam kuan, patna, bihar-800003

*package will be delivered between 09:00-19:00 from monday to saturday. there are no deliveries on sunday and on public holidays.

Customer support: service.[protected]@xiaomi.com
Customer hotline:[protected]

Question reference #[protected]

Date created: 09/22/2016 02:28 pm
Date last updated: 09/23/2016 10:14 am
Status: escalated

[ — 001:002819:14872 — ]