Xiaomi India — Xiaomi india mi5 mobile defective defective replacement or refund delay

Address:	Anand, Gujarat, 388450
Website:	www.mi.com/in‎

Dear sir,
I have purchase xiaomi mi5 on the date 6/4/2016 from online store.In this device both sim slot is not working. Therefore we have requested to replace the device aur request id is 1499932. We have call, email and live chat with the costumer care. But from the costumer we are not getting perfect answer, they are talking wait & wait rudle with us.
I have send you my device mi 5. That device is delivered to xiaomi. That we have proof with full stamps and signature of xiaomi department in the receipt of the gms worldwide express pvt ltd courier. And that delivered at 22/4/2016 1:30 pm. We have attach courier slip and current status screen shot. I have call email and chat with mi service to confrom that the mobile is delivered to you. But no reply from xiaomi india working department. By xiaomi excicutive instruction by a call or a email. We have packed the mi 5 mobile original box bill and with full accessories. And that mobile is delivered to xiaomi india department. But xiaomi india not new replcement mi5 mobile send couriers i have call chat email xiaomi executive said wait wait but not information for mi5 mobile my complian date 13/04/16 no response mi india only for wait wait and wait
"i have trust to consumercomplain department that mi will give mobile in this three working days i have send you my device mi 5. That device is delivered to you. And that mobile is delivered to your department. Now there is no responsibility for this to me. For this we have not get any information.
yesterday your executive call 8.19 Pm ([protected]) to me your device shipping for information but not information for me courier name and treking id please give me information treking id and courier name.
i hope so quickly information courier name and treking id in my email or my mobile sms.
Any problem or information regarding this you call me, email or sms any time. i have trusted to consumercomplaints our future relationship. i hope so resolve my problem fast.
"i have trust to mi comsumercomplaints department india that mi will give mobile or refund in this three working days". Attach this letter to costumer service center t email screen shot and couriers slip