Xiaomi India — Xiaomi Mi 4I

Address:

382345

Hello!

I have purchase your company phone form amazon at 11 august 2015.

Till tomorrow my device is perfectly OK. But today when i charge the device and remove charger what i saw. It got curved display.

I contact MI authorized customer care but they didn't give me any solution and told me that contact to our helpline number.

Since morning i tried many time on your helpline number[protected]. But still i didn't connect your helpline.

There is no problem in device but my screen got curved so tell me what i do??

Reply me as soon as possible.
My Amazon invoice number is - KA-BLR[protected]
My order Id number is[protected]

Here I submitting conversation between me and xiaomi service center customer support executive Mr. Shivam.

Hello!

I have purchase your company phone form amazon at 11 august 2015.

Till tomorrow my device is perfectly OK. But today when i charge the device and remove charger what i saw. It got curved display.

I contact MI authorized customer care but they didn't give me any solution and told me that contact to our helpline number.

Since morning i tried many time on your helpline number[protected]. But still i didn't connect your helpline.

There is no problem in device but my screen got curved so tell me what i do??

Reply me as soon as possible.
My Amazon invoice number is - KA-BLR[protected]
My order Id number is[protected]

(Hardik Shah)
([protected])
Reply Reply to All Forward More
Mi India
To hardik.[protected]@yahoo.co.in Feb 3 at 2:24 PM
Hi Hardik,

Greetings from Mi India Customer Support. My Name is Shivam.

Hardik, I understand your concern and I would request you to send us snap shots of display of your device, so we will investigate this issue and help you in a better way.

If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further.

Sincerely,
Shivam
Mi India Customer Service Center
Website: www.mi.com/in
https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia
Web ChatService:http://www.mi.com/in/service/online
Hotline:[protected]
Show original message
1084370
Reply Reply to All Forward More
Hardik Shah
To Mi India Feb 4 at 4:42 PM
M. Shivam

As per your requirement here I attach snap shot of my device.

Kindly revert as soon as possible.

(Hardik Shah)
([protected])


Show original message
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Reply Reply to All Forward More
Hardik Shah
To Mi India Feb 4 at 4:49 PM
M. Shivam

As per your requirement here I attach snap shot of my device.

Kindly revert as soon as possible.

(Hardik Shah)
([protected])


Show original message
3 AttachmentsView allDownload all
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Reply Reply to All Forward More
Mi India
To hardik.[protected]@yahoo.co.in Feb 4 at 5:47 PM
Hello Hardik,

Thank you for writing back to me, I hope this email reaches you in a good spirit.

Hardik, I understand your concern and we have checked your snap shots. I would request you to co ordinate with our service centers for the same.

If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further.

Sincerely,
Shivam
Mi India Customer Service Center
Website: www.mi.com/in
https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia
Web ChatService:http://www.mi.com/in/service/online
Hotline:[protected]
On Thu, 4 Feb at 4:49 PM, hardik shah wrote:
M. Shivam

As per your requirement here I attach snap shot of my device.

Kindly revert as soon as possible.

(Hardik Shah)
([protected])


On Thursday, 4 February 2016 4:42 PM, Hardik Shah wrote:


M. Shivam

As per your requirement here I attach snap shot of my device.

Kindly revert as soon as possible.

(Hardik Shah)
([protected])


On Wednesday, 3 February 2016 2:24 PM, Mi India wrote:


Hi Hardik,

Greetings from Mi India Customer Support. My Name is Shivam.

Hardik, I understand your concern and I would request you to send us snap shots of display of your device, so we will investigate this issue and help you in a better way.

If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further.

Sincerely,
Shivam
Mi India Customer Service Center
Website: www.mi.com/in
https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia
Web ChatService:http://www.mi.com/in/service/online
Hotline:[protected]
Show original message


1084370
Reply Reply to All Forward More
Hardik Shah Mr. Shivam Before contact you i have contacted your authorized service center. But they told me thia problem does not cover warranty policy. After i contact you. So now my humble request you that plea
Feb 5 at 10:04 AM
Mi India
To hardik.[protected]@yahoo.co.in Feb 5 at 5:30 PM
Hello Hardik,

Thank you for writing back to me, I hope this email reaches you in a good spirit.

Hardik, I understand your concern and I would like to inform you that we provide replacement warranty of 10 days if the product is purchased from www.mi.com/in. and you have purchased your device from amazon. so we would not be able to provide you replacement for this device. kindly co ordinate with amazon for the same.

from our side we would request you to co ordinate with our service centers for the same.

If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further.

Sincerely,
Shivam
Mi India Customer Service Center
Website: www.mi.com/in
https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia
Web ChatService:http://www.mi.com/in/service/online
Hotline:[protected]
On Fri, 5 Feb at 10:04 AM, hardik shah wrote:
Mr. Shivam

Before contact you i have contacted your authorized service center. But they told me thia problem does not cover warranty policy.

After i contact you. So now my humble request you that please replace my device as soon as poasible.

Sent from Yahoo Mail on Android

On Thu, Feb 4, 2016 at 5:47 PM, Mi India
wrote:
Hello Hardik,

Thank you for writing back to me, I hope this email reaches you in a good spirit.

Hardik, I understand your concern and we have checked your snap shots. I would request you to co ordinate with our service centers for the same.

If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further.

Sincerely,
Shivam
Mi India Customer Service Center
Website: www.mi.com/in
https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia
Web ChatService:http://www.mi.com/in/service/online
Hotline:[protected]
On Thu, 4 Feb at 4:49 PM, hardik shah wrote:
M. Shivam

As per your requirement here I attach snap shot of my device.

Kindly revert as soon as possible.

(Hardik Shah)
([protected])


On Thursday, 4 February 2016 4:42 PM, Hardik Shah wrote:


M. Shivam

As per your requirement here I attach snap shot of my device.

Kindly revert as soon as possible.

(Hardik Shah)
([protected])


On Wednesday, 3 February 2016 2:24 PM, Mi India wrote:


Hi Hardik,

Greetings from Mi India Customer Support. My Name is Shivam.
Show original message
I understand your concern and I would request you to send us snap shots of display of your device, so we will investigate this issue and help you in a better way.

If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further.

Sincerely,
Shivam
Mi India Customer Service Center
Website: www.mi.com/in
https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia
Web ChatService:http://www.mi.com/in/service/online
Hotline:[protected]