Xiaomi India — xiaomi mi a2 mobile phone not working _ immediate replacement required

Address:

122002

I am vipin pathak from gurgaon, haryana.
I am using mi products from long time. I have multiple mi phones, i have mi headphones, i have mi power banks, i have maximum products of your company. Even i refer to my friends to buy mi products.

But this time i am very disappointed with mi product and service too.

I have purchased mi a2 from amazon and which was delivered on[protected] with order number[protected].

The mobile which i got started giving problem of restarting automatically after few days of delivery and complete firmware crashed later on, for the same i have visited mi service center in gurgaon, they had checked my handset and told me there is a software & hardware problem, so software was updated and charging port replaced and issue was temporarily resolved.
But just next day it again started giving problem of restarting automatically and complete firmware crashed later on and for the same issues i also approached to mi solution expert at your toll free number but no solution to the problem and also visited mi service center in sector 15 gurgaon and after checking they confirmed to replace motherboard, but as i have purchased new phone why should i do so much efforts.
As it is impossible for me to visit service center daily so you please provide me replacement of handset as all the option of troubleshooting i have utilized for my handset was but still issue not resolved.

So i am requesting you please provide me replacement of device as early as possible.

Details of my complain are as follows,
Mobile: redmi a2, 4gb, 64gb, red colour.
Order id:[protected].
Date of delivery:[protected].

Issue in mobile:
1_ phone firmware getting crashed and not able to start phone again with any method, service center people not responding properly.

Service order details:
Imei1: - [protected]
Imei2: - [protected]

Now complete box with non-working handset is available with me.

Please do needful asap.