Xiaomi India — Xiaomi Redmi phone dead and still at service center

Address:

500027

I've bought this phone probably 4 months ago and didn't even use it properly. The I ordered it from snapdeal and everything from order to delivery was good. One fine day the mobile went blank and started heating up, I immediately removed the battery after the heat was increasing. And then the real story started, my phone was dead and whenever I put the battery, it started heated hot red may be that's the reason they named there phones as Redmi. I leave in a busy area of Hyderabad but we hardly have the service centers by near. I am regular office going employee and can't manage to take a leave at all. However I managed to get sometime and went to the service center at Banjara Hills which is nearly 20 KMs from the place where I live and to my surprise there was no service center at that location when asked the security guard he said that they have closed the service center without informing anyone. I wasted my time and fuel and it was 1 PM already. Again I took a turn and visited another service center at Begumpet, which took another 30 minutes. People at the center were distributing a piece of paper and the token number written on it. It took 3 and half hours to get my turn. Now the first desk agent just saw my phone and said there is some problem with the motherboard which needs to be replaced and it might take more than 30 days. How can some one need 30 days to repair the phone and how can they expect me to stay without phone for more than 30 days? I am a corporate employee and a phone is must for me. I requested for a replaced phone but they said nothing such is possible. The people working at the counter are very dumb and waste time chit chatting each others. Though there were four counters, only 2 employee would sit at the counter and other two rest comfortably and come after 2 - 3 hours. I felt like I was cheated and there was no option left rather than buying a new phone. Looking at the complaints and customer service I have no hopes that I would get my phone back ever again. Ive attached the job sheet with all the details. Looking forward for the help from consumer forum at least. I submitted my phone at service center on 26th October 2015 and the work order number is[protected]. Contact details: +91-[protected]