Xiaomi — Mi4i phone

Address:

400074

My phone was liquid damaged hence i went to one of your service center in navi mumbai in haware towers. I paid 5000 rs got the phone repaired wherin an insurance was also given to me. After i got the phone i realised that the back camera is not working i again went to the service centre who told me to get in touch with the insurance department.

I did that and after a very long time and end number if follow ups my phone was picked up by your staff.

Finally i got the delivery of my phone on the 6th of may and once i got the phone i noticed that u am unable to switch on the phone i called one assist for the same.

One o[censored]r colleague told me that may be out of battery and asked me to keep it in charge for some time.

I tried everything but it dint turn on.

I again called n they confirmed the repickup for my phone however nobody called me

I again called me for more than 10 times
Finally i spoke to one of your managers lokesh and told him the entire story and he confirmed that the phone will be picked up in next two day after that it's more than 20 days nobody came to repickup the phone.

Then u spoke to savita on 27th n she confirmed the phone will be picked up in 3days which didn't happen

Finally yesterday i spoke to priyanka who was dead rude in her talks confirmed that it will be picked up by today.
However another colleague ms snehal when i called today confirmed it's rejected for what nobody knows.

My phone was all fine when it was picked up by u guys except for the back camera however when i got the delivery it's non usable as i am unable to switch on the phone

This is a horrendous behavior anyone can expect.

I have spent hours and hours speaking to you guys to get it sorted.

However you do not have even a single well trained employee to look after it

It's 01st june now still unresolved.

Unhappy