Xiaomi Redmi Note - 4G — Issue with Headphone symbol still displaying even after removing the headset

Address:

Chennai, Tamil Nadu

This is with regards to the Xiaomi Red MI Note - 4G which I had purchased from Airtel Showroom on 11th July 2015. TIN No: [protected] which is under one year warranty. On 31st July 2015 I faced an issue with the phone where after removing the headphone from the device, the device was still displaying the headphone symbol and I was able to take calls only while the headphone is connected. I took it back to the Airtel Showroom in Triplicane from where I purchased it and was told that it is a small software issue and can be fixed easily. I was given the service center address of HCL Services LTD., 196 Ground Floor, Habeeb Towers, Vasan Avenue, Anna Salai, Chennai - 600002, who initially said the same, but later said that they need 7 to 10 working days to sort this issue (Service Order No: J[protected]. I called the HCL Touch service center exactly on the 10th day (10th August 2015) only to understand that the devise has a problem with the mother board and HCL Touch has placed a replacement order for the mother board with Xiaomi which has still not been delivered. I was asked to lodge a complaint with Xiaomi customer care on this case which was done on 11th August (Complaint No: 457867) and was told by Xiaomi customer care that within 48 hours TAT the defective part will be delivered to the HCL Touch Service Center. Today is 13th August and I still get to hear the same repeated statements from HCL Service Center that Xiaomi has still not delivered the defective mother board to be replaced and they want me to follow-up with Xiaomi customer care on the registered complaint. I'm not happy with the service that is being provided by either XIaomi nor HCL Touch Service Center and they are not agreeing to replace the devise. Have gone through a lot of mental stress following-up and chasing and would like some strong action being taken to get this issue sorted out. Happy to provide more details if required.