Xiomi — Handset Issue.

Address:

Ranchi

Dear Sir / Madam,

I am writing to you to raise an issue about: Mobile Phone and accessories

The issue that I have experienced was: On 1st of Aug I went to the MI service centre at P.P. Compound Ranchi, since my mobile (MI 11X) was not fetching the network. They kept the handset to check the problem. I had received a call on 1st afternoon that there is a problem with a sim slot and it will take 3-4 days time as part is not there.
Today after 6 days when I had enquired them in the morning, they started telling all the lies that Sir, v had received the part but it was not matching so v have again asked for it and v r not able to tell u how many more days it will take.
Now, in the evening I had received a call from the service centre, now they r saying Sir Sim slot problem is not there, problem is there with the main board and v don't have the parts so it till take more time. I simply said, is it a joke going on, 6 days before u said Sim slot problem is there now after 6 days u r saying, no sim slot is ok, main board problem is there, u guys r just playing with it and when I had asked to provide the mail Id to drop a complaint, call was simply disconnected.
This is how Xiomi & its service centre r harassing and cheating their customers and this is the reason why market share of Xiomi is dropping down heavily. No wonder if one day they r out from the market.
No professionalism, no after sales service.

It occurred on: 01/08/2022

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Ratnesh Kumar

Serial Number: [protected]
:

Kali tower, Old H B road lalpur
Ranchi
834001